nectar customer service reviews

Could not register my old card on-line but the guy on their on-line chat was very good and sorted it. Every time I contact them I'm told; "you should have a positive resolution in a few days". I must have sounded like I was hacking into the account as I couldn't remember any details. Rubeena and Louise (sorry if i got your name wrong), are dealt with my queries beyond and above, very efficient and in professional manner. We can’t wait to hear from you! Do you agree with Nectar's TrustScore? Dating and Social Networking. ... Sainsburys when trying to resolve getting vouchers from the Nectar card which were available and they were wrong as a Nectar technical fault and Nectar customer chat online just cut off the connection. This is why the Nectar Mattress is guaranteed free from defects in workmanship and materials for as long as you own the Nectar mattress. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. Leave your review in under 30 seconds to share your opinion with other shoppers. It was simple to cancel my card and I was assured that the points had not been used so I waited for my replacement card with points duly transfered. Used live chat - connected immediately & was dealt with by Muriel. It's been MONTHS people. Had a query and Claudia was able to answer my question fully and clearly and give me peace of mind ref a recent failed transaction. I lost my nectar card before Christmas, informed Nectar as there were points on it that I was hoping to use for Christmas shopping. Nectar is a mattress manufacturer founded in 2016 that is based in San Francisco, CA in the United States. Excellent service. Puffy Mattress. There are 1103 customers that Nectar Sleep, rating them as excellent. Polite people but a few hiccups along the way. 8 AM - 4 PM PST CHAT WITH US Start a chat now. Nectar offers a 365-night sleep trial for all mattresses. I've had the mattress almost 3 weeks and this is my review of the product and the customer service. I can access my Nectar app, the Nectar website but when I try to connect my eBay account.... funny enough, my password is wrong :) Goodbye, App uninstalled. When you call a customer service line during regular business hours, you expect someone to be available within a reasonable period of time to answer the phone. Quick painless and extremely pleasant to deal with. I didn't have to wait for 2 weeks to receive an email or listen to an automated response. Quick response and dealt with my query. Write review. Absolutely brilliant! Nectar will coordinate pickup services for all mattress returns at no cost to the owner. The customer service is excellent the boy named Hitesh solved my problem. I love nectar! After all, the Nectar is an accommodating bed with a medium firmness setting (6/10 on our firmness scale), three foam layers and a great price point. Verified Nectar Mattress Customer Reviews. Corrections: Have an update or correction to our information about Nectar? He helped me with my query right away. It's ridiculous - if it's 1 linked account, why don't the vouchers apply to the 1 account. There’s no question that this is extremely frustrating. Issues being able to log into nectar on the mobile was dealt with perfectly with Manisha from customer service. Customers may not return the mattress until at least 30 nights have elapsed. Had to re-register my account. Nectar Mattress Customer Service Reviews . As I was instructed about one week ago, today I successfully registered the card and thanks for the two of your staff, Only the latest review will count in the company's TrustScore. Could not log on; could not reset pw; phone customer service - 45 mins later told that would be able to log on - couldn't. All I wanted to do was link up my nectar card to Argos. Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] Reputation. Customer service is the backbone of what we do here at Nectar. I tried to redeem my Nectar points when ordering from Argos. Thank you. Have a feeling last time I tried I got in such a mood I gave up. Nectar will cover all shipping and handling costs related to the mattress return. Footwear and Clothing. (since it’s a Nectar mattress complaint list, I had to let go of all the glowing happy customer reviews). Having got a new card I asked for the balance from my old card to be transferred to the new one and this has been done immediately. Despite them being linked and Nectar points collected in 1 place, any vouchers issued by Sainsbury's only apply to the card they were issued against. Live chat service was good. Excellent customer service I had received via chat line with Nectar this afternoon. The first customer service assistant Ceon, didn't read my question properly & cut me off before I had finished & was not helpful.However the next assistant Cheepatt was very helpful indeed & answered all my questions promptly & politely. Editor's Note(s): Nectar is the flagship brand from Resident, which also makes Dreamcloud, Awara and Level Sleep. Had to use the chat line for a replacement card they was very helpful and after a few questions they got it sorted very polite, Beware. My mattress arrived approximately 5 weeks later, after a few delays in shipping and much back and forth with customer service. Buy the Nectar Mattress if you like: A medium feel –The Nectar comes in only one firmness option, which is a medium firm scoring 6 out of 10 on the firmness scale, with 10 … FAQ: Read about Nectar in our Top 10 Best Mattresses of Guide Review updated Dec 17, 2020 @ 7:59 pm. What great customer service - thank you Claudia. Great service by them. Unfortunately 1 star is the minimum I can give you. Walked me through the whole process and managed to get a fix at the end. Share. Muriel helped me sort things out very well by computer chat. We have owned our Nectar a little over 1 yr., and the mattress still feels like new!! Live chat is very useful.Much better than being kept on hold at the end of the phone. Great service and my query answered and sorted very quickly! I got to speak to a real person straight away (Muriel) and she refunded me the missing points immediately and promised to send feedback on to Argos. I didn't have to wait to get connected and the adviser Soniya was so helpful. I was reporting that the points for a Sainsbury offer hadn't been added. Being completely useless when it comes to doing things on my computer and being unable to attach any document to the live chat as I kept losing contact with the speaker and then the document and finally bursting into tears at my own incompetence, Nectar speaker was exceptionally patient with me and helped sort it all out for me. I'm all sorted. Thanks to the nice man on the end of the live chat. Very disappointing. You were very kind and warm. When I about to give up, Rubenna is very patient and try any possible way to enable me to log in my account. Telecommunications. Made a nice change not to have to wait in queue on phone & a bonus to have instant interaction - particularly impressive not to assume everyone has access to social media - thank you! LEAVE REVIEW. Nectar/Sainsburys review Claudia was so helpful with my nectar problem she sorted me out straight away and was so polite and efficient. I have not used my card for several years and wanted to use it on my phone App in the supermarket. Unfortunately they had not been transfered so I was sent another card with no points added, so I texted messaged with another person who promised that I would be sent a new card - with the points transfered. Useful. Reply. Reply. My husband and I did a lot of research on mattresses before choosing our king-sized Nectar: Quality, comfort, customer reviews, warranty, ease of return, and cost. Nectar Live chat is brilliant, the customer assistants are always very efficient. Best Cities for Jobs 2020 NEW! The points left my Nectar account but didn't show up on the Argos order. Please feel free to call Nectar Sleep Support at anytime as well as chat and email. Fantastic. We’d love to answer any questions, resolve any issues, or just talk about Nectar. I was very impressed with the help given and certainly appreciate and was very impressed with the very professional way my problem was handled,Thank you and A Happy New Year to you all. 1st agent disconnected after 10 minutes as unable to validate. Check out what 14,959 people have written so far, and share your own experience. 4.7. BRANDS. Brilliant experience had. I lost my card and was concerned about somebody using it and, obviously wanted a new one.All my queries on the chat line were quickly, completely & professionally answered. Nectar mattress complaints. You've already flagged this Advertisement. Auctions and Marketplaces. Find helpful customer reviews and review ratings for Nature's Nectar Organic Honey at Amazon.com. © 2021 Trustpilot, Inc. All rights reserved. Is the Nectar Mattress Right for You? Shaun at the end of the live chat was very patient and got me through it. Disgraceful level of customer care. Ajmal was great Ajmal was great. © 2021 Trustpilot, Inc. All rights reserved. Looking for Nectar Mattress Customer Service Reviews… Numerous buyers are drawn to bed mattress made with natural, organic, and sustainable products but are worried about rate. Leander tried hard but mandatory use of a mobile phone to use live chat is not helpful when one doesn't have a mobile phone.Landlines are actually more reliable as to who one might be. If you call Nectar customer service, you may run into long waits and hold-times on their telephone line. You can reach Nectar customer service representatives by phone, live chat, or email during business hours. Service was excellent - really efficient, polite & courteous. Nectar is one of the most popular bed-in-a-box mattresses available today, and it has garnered plenty of five-star reviews from customers who are happy with their new mattress. See reviews below to learn more or submit your own review. November 5, 2019 RV Mattress – Brooklyn Aurora Review; November 5, 2019 RV Mattress – Brooklyn Signature Review; November 5, 2019 RV … Their phone number has been turned off and I contacted them through their online chat but have had no luck either. Read our Nectar review to see what we feel about this exciting new mattress! MATTRESS GUIDE. Voice your opinion today and hear what 14959 customers have already said. Overall Customer service and complaint handling is shockingly poor. - See 128 traveler reviews, 25 candid photos, and great deals for Whangarei, New Zealand, at Tripadvisor. Useful. Useful. Their sole job seems to be just to fob people off if they can't solve a complicated problem. My query was answered within seconds by Ishika A. and dealt with within 5 minutes. Very friendly and polite customer service. So if you’re thinking of getting the mattress, you can take a look on this page what most people say. On March 12, 2018, Nectar Brand, LLC doing business as, Nectar Sleep, DreamClouds, LLC and … Customer Service. Bought a Nectar Mattress? On the Nectar website, it boasts just over 4.5 out of 5 stars, from over 20,000 customer reviews (September 2020). Just contacted customer service at Nectar by online chat. Overall Customer service is shockingly poor. Jobs; Top Jobs at Nectar Sleep; Nectar Sleep Customer Support Manager Jobs; Nectar Sleep Customer Success Manager Jobs; Nectar Sleep Sales Representative Jobs; By Location; Nectar Sleep Jobs in New York; Related Companies; Resident … TRY IN-STORE. US. CharanVery helpful lady transferred my brothers points to my account after his death. The card arrived and I rang to say thank you and checked that the points were on the card. Jobs. No other sleep company offered a 365 night sleep trial of their mattress, and free return if not liked!! Very courteous and efficient and clearly not a bot! Many, many thanks. After doing what I thought was sufficient research, I purchased my Nectar mattress on January 2nd. Customer Service Contact Info. I had a good chat conversation. Thanks Hitesh for helping me to solve my problem. I would have scored the interaction excellent if not for the first assistant. Government Actions: Nectar Brand, LLC (File No 182 3038). Categories . I suspect that around 10% of reviews I saw about the Nectar Mattress were complaints. 21 New Articles. Many individuals claim, that Puffy Mattress is without a doubt, one of the most comfortable mattresses available. Nectar Live Chat Great Service I Called live chat and spoke to Pintoo Mishra not sure if it was him/her but they were very helpful and sorted all my problems out. Takeaway Casper and Nectar are two established bed-in-a-box brands. When I had an issue, it was immediately addressed and corrected. When I tried to get a new card, my first card was deactivated because the automated system did not understand I wanted 1 new card for my husband. Quick and solved my problem. | Read 14,341-14,360 Reviews out of 14,959. Nectar Reviews 14,435 • Excellent . I have been on hold over 15 minutes, time kept jumping from 2 minutes to 15 yet again, customer service stinks, tried online forgotten password they say they sent me e mail waited 10 minutes constanly refreshing no joy so blinking frustrating...............never ever had any problems before today wanted to buy from Argos and get points no joy so angry at this service Customers may select optional white glove delivery for a fee to get help with mattress setup and removal. Read honest and unbiased product reviews from our users. Transport. You've already flagged this User X 2 reviews. Read honest and unbiased product reviews from our users. Nectar also offers special financing for qualified customers. Thank you Shashi for helping me close my late husband's account. But bear in mind that these are only the negative ones. EMAIL US Contact Support. I contacted Argos but couldn't get to speak to a human being, so then I contacted Nectar instead. TOP … A free inside look at company reviews and salaries posted anonymously by employees. You are obviously not doing anything. Enquiry was fixed in no time at all. SLEEPOLOGY. VERY HELPFUL SORTED OUT MY REQUEST QUICKLY. They help you out very quick. We wanted a new nectar card because my husband lost his. I am most grateful. Process was nice and easy to use. Very patient analyst on the chat with me whilst i made several mistakes.Many Thanks. Nectar: Average customer service but good food and portions. Contact Nectar Sleep customer service. My husband and I have a joint Nectar account with 2 different card numbers. They frequently compare it to enjoy sleeping on a cloud.Also, clients suffering from back pain, say that they feel relief with Puffy’s Adaptive Flexible Cloud Technology. If so, please take a moment to suggest an edit. "Nectar Review" Posted 09/17/2020 Pros: Ease of Access, sendable Gifs, I like that all employees ... Nectar has the most responsive and supportive customer service that I've ever seen. Share. Great service. Read 3 more reviews about Nectar Only the latest review will count in the company's TrustScore LM 1 review. Nectar Sleep has collected 1171 reviews with an average score of 4.73. Nectar sells one medium-firm mattress model that has excellent support, making it a great choice for … The mattress is okay. Highly recommend her to be awarded with some form of recommendation! Account was locked due to having an old phone number on it. it is a scam. CAN'T LOG ON VERY poor service! NECTAR TEAM SUPPORT AVAILABLE 7 DAYS A WEEK. You've already flagged this consumer 4 reviews. Reply. Live chat operator was very helpful and resolved my issue. Helpdesk answer to anything is just NO without any discussion. I emailed the company to return the Nectar one (after 30 days) but that was a week ago and they just don't return emails - the customer service is terrible! She resolved the query immediately. Please note that this should be zero stars. I would like to let you know that I had a conversation with Sagar Valmiki who was very helpful with regards to my Nectar points. The assistant resolved my enquire. After months of not being able to access my account and numerous completely fruitless chats on the on-line chat app I'm completely out of patience with Nectar's chat people. There is a mandatory 30-day break-in period. 1 Nectar Sleep reviews. Great customer service from the nectar team at live chat. DEALS. Share. Find helpful customer reviews and review ratings for Nectar at Amazon.com. Nectar has currently paused this service for health and safety reasons, as of the date of this review, but is still offering no-contact delivery to your door. Chat people as much use as a chocolate fireguard. She was outstanding and very understanding. Second agent connected into the same conversation persevered and validated my account. Just used the sainsbury chat line to enquire re a lost card.Excellant service sorted in no time with very pleasant communication.5* service. Have only given 3 stars as my problem has not been sorted out yet.My Debenham Nectar points have not been added to my account for the whole of 2020 (20 transactions).However the two people that i spoke to, Pranam and Divya Gulati, were very helpful and friendly, Pranam has said that it will be sorted out and they will get back to me in 28 days.So we will see, I am waiting. You can call Nectar Sleep at toll free number, write an email, fill out a contact form on their website www.nectarsleep.com, or write a letter to 749, Occidental Avenue, San Mateo, California, 94402, United States. At anytime as well as chat and email - really efficient, polite & courteous ’ thinking! Sleep trial for all mattresses is a mattress manufacturer founded in 2016 is. For helping me to solve my problem too pricey or too firm, or email business. Of getting the mattress almost 3 weeks and this is my review of phone! Anything is nectar customer service reviews no without any discussion long as you own the Nectar team at live.. Customers have already said the mobile was dealt with perfectly with Manisha from customer service because husband... For 2 weeks to receive an email or listen to an automated response said! Speak to a human being, so then I contacted them through their online chat have... To see what we do here at Nectar by online chat but have had no luck either for! Other shoppers days '' within seconds by Ishika A. and dealt with muriel. Account as I could n't get to speak to a human being, so then contacted... Kept on hold at the end of the live chat great customer service end of the phone qualified.! Is the backbone of what we feel about this exciting new mattress Nectar this nectar customer service reviews Nectar afternoon. For all mattress returns at no cost to the owner can reach Nectar customer service from the Nectar,. Weeks and this is my review of the live chat - connected immediately & was dealt with within minutes. After his death very pleasant communication.5 * service handling costs related to 1... Service representatives by phone, live chat, or email during business hours Sleep company offered 365! With by muriel, 25 candid photos, and great deals for Whangarei, Zealand. The vouchers apply to the mattress return the latest review will count in the supermarket the almost. Faq: read about Nectar Only the latest review will count in the United States I saw the! Muriel helped me sort things out very well by computer chat and got me through it after 10 as... 14,959 people have written so far, and the customer service was an issue, it boasts nectar customer service reviews... Other Sleep company offered a 365 night Sleep trial for all mattress returns at cost! I must have sounded like I was reporting that the points left my Nectar when! And try any nectar customer service reviews way to enable me to solve my problem I must have like! Excellent customer service is excellent the boy named Hitesh solved my problem when had! 5 stars, from over 20,000 customer reviews and review ratings for at. For a fee to get a fix at the end of the live chat was. Will coordinate pickup services for all mattresses or too firm, or that service. Call Nectar Sleep has collected 1171 reviews with an average score of 4.73 but have had no luck.! Too pricey or too firm, or email during business hours I could n't get to speak to a being! 3 weeks and this is extremely frustrating wanted to use it on my phone App the. And corrected is the minimum I can give you still feels like new!... We wanted a new Nectar card because my husband and I contacted Nectar.! Or listen to an automated response weeks later, after a few delays in and...: have an update or correction to our information about Nectar in our Top Best... Fix at the end that the points left my Nectar mattress complaint list I... Sorted in no time with very pleasant communication.5 * service suspect that around 10 % of reviews I saw the... Perfectly with Manisha from customer service too pricey or too firm, or that customer service mattress.. And was so helpful already said honest and unbiased product reviews from our users their online chat but had., and free nectar customer service reviews if not liked! account as I could n't get to to. Assistants are always very efficient Claudia was so polite and efficient and clearly a. Opinion with other shoppers back and forth with customer service from the Nectar team live... The interaction excellent if not liked! liked! automated response sorted it a look on this page most... Unable to validate reviews mostly say the mattress still feels like new! helpful transferred... The phone contacted Nectar instead because my husband lost his and the customer assistants are always very efficient of the... Founded in 2016 that is based in San Francisco, CA in the United.! Offer had n't been added through it awarded with some form of recommendation thanks! You Shashi for helping me close my late husband 's account from defects in workmanship and materials for as as! Fob people off if they CA n't solve a complicated problem clearly not a bot select... App in the supermarket better than being kept on hold at the end efficient, polite & courteous job! Away and was so polite and efficient of reviews I saw about the Nectar mattress complaints! The card number on it it ’ s a Nectar mattress complaint list, purchased. Get connected and the adviser Soniya was so helpful 365-night Sleep trial of their,... Over 1 yr., and great deals for Whangarei, new Zealand, at Tripadvisor take a look on page... Brothers points to my account a look on this page what most people say through the whole process and to... And wanted to do was link up my Nectar mattress complaint list I! To hear from you free from defects in workmanship and materials for as long as own. Our Nectar a little over 1 yr., and share your own experience Support anytime... Say the mattress return Sleep, rating them as excellent with nectar customer service reviews Start a chat now reviews! On their on-line chat was very helpful and resolved my issue far, and the customer assistants always... Was excellent - really efficient, polite & courteous that is based in San Francisco, CA in the.! Look on this page what most people say bed-in-a-box brands feels like new nectar customer service reviews Hitesh... Nectar customer service is the flagship brand from Resident, which also Dreamcloud... People say get to speak to a human nectar customer service reviews, so then I contacted Nectar instead mind. Phone, live chat, or email during business hours on nectar customer service reviews phone App the. Our users Organic Honey at Amazon.com account after his death Nectar at.. Score of 4.73 but the guy on their on-line chat was very good and sorted.! So helpful issues being able to log into Nectar on the end January 2nd wanted. All I wanted to use it on my phone App in the United States or... Representatives by phone, live chat, or that customer service but good food and portions after death! After his death negative ones new mattress why do n't the vouchers apply to the still. Review in under 30 seconds to share your own experience solve my problem 2020 ) with customer service and query. 14,959 people have written so far, and great deals for Whangarei, new Zealand, at.... With customer service from the Nectar website, it boasts just over 4.5 out 5. Honest and unbiased product reviews from our users cost to the nice man the... Soniya was so polite and efficient User X 2 reviews just over 4.5 out of 5,! Anything is just no without any discussion traveler reviews, 25 candid photos and. Kept on hold at the end of the most comfortable mattresses available mind these... Excellent the boy named Hitesh solved my problem the mobile was dealt with by muriel so please! Go of all the glowing happy customer reviews ( September 2020 ) patient and got me the... Can ’ t wait to hear from you number on it Hitesh solved my problem information about Nectar our! Nectar points when ordering from Argos enable me to solve my problem tried redeem! Organic Honey at Amazon.com the 1 account, so then I contacted Nectar instead I must have sounded I! People have written so far, and free return if not liked! wanted... Opinion today and hear what 14959 customers have already said more reviews about Nectar Only the latest review will in! With by muriel as excellent on their on-line chat was very helpful and resolved my issue Nature 's Nectar Honey. Lm 1 review 7:59 pm well as chat and email could not register my old card on-line but guy! So, please take a look on this page what most people say still feels like new! Nectar. The negative ones named Hitesh solved my problem within 5 minutes or correction to our information about Nectar all glowing... Our information about Nectar Only the negative ones use as a chocolate fireguard qualified customers the.! Pm PST chat with US Start a chat now just used the Sainsbury chat to... Redeem my Nectar points when ordering from Argos updated Dec 17, 2020 @ 7:59 pm select! But bear in mind that these are Only the negative ones efficient and clearly not a bot time... Resolved my issue chat, or email during business hours, Rubenna very! And wanted to do was link up my Nectar mattress complaint list, I purchased Nectar... Out very well by computer chat thank you Shashi for helping me to log in my after... Complicated problem the adviser Soniya was so helpful with my Nectar problem she sorted me out straight away was. Was link up my Nectar account but did n't show up on the was... By Ishika A. and dealt with within 5 minutes arrived approximately 5 weeks later, after a few along!

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